1. Acceptance of Terms
By accessing and using the website of Enko Media Group ("we," "us," or "our") located at https://enkomediagroup.com/ (the "Site"), or by purchasing our digital marketing services, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services.
2. Services Provided
Enko Media Group provides digital marketing services, including but not limited to:
- Search Engine Optimization (SEO)
- Website Design and Development
- Social Media Management
- Pay-Per-Click (PPC) Advertising Strategy
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
3. Payments and Billing
- Payment Processing: We use Stripe to securely process all payments. We do not store your credit card details on our servers.
- Subscriptions: Services such as our "Essential," "Growth," and "Pro" plans are billed on a recurring monthly basis. You authorize us to charge your payment method automatically at the start of each billing cycle.
- One-Time Fees: Consultations and specific project fees are charged as one-time payments.
- Refunds: Due to the nature of digital services and labor involved, all payments are non-refundable unless explicitly stated in a separate service agreement.
- Cancellations: You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle.
4. Client Responsibilities
You agree to provide all necessary access, content, and information required for us to perform the services (e.g., access to your website CMS, social media accounts, or analytics platforms). We are not responsible for delays caused by your failure to provide these materials.
5. Intellectual Property
- Client Content: You retain ownership of all content (text, images, logos) you provide to us.
- Agency Work: Upon full payment, the final deliverables (e.g., the completed website design, specific graphics) become your property.
- Background Technology: Enko Media Group retains rights to any underlying code, templates, frameworks, or proprietary tools used to create the deliverables.
6. Limitation of Liability & Results Disclaimer
No Guarantees: While we utilize data-backed strategies to improve your digital presence, Enko Media Group does not guarantee specific results (e.g., specific SEO rankings, specific follower counts, or exact revenue increases). Digital marketing outcomes rely on third-party platforms (Google, Facebook) which are outside our control.
Liability Cap: To the fullest extent permitted by law, Enko Media Group shall not be liable for any indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed the amount paid by you to us in the six (6) months preceding the claim.
7. Case Studies and Testimonials
Case studies and client quotes on the Site describe the work done for those specific clients and what they told us. They are not a promise that you will get the same results. Results depend on your business, market, budget and third-party platforms.
8. Taxes
Prices shown on the Site do not include taxes. Where Washington State or other sales tax applies to our services, it will be added to your invoice or at checkout.
9. Ending Services
Either of us may end an ongoing engagement. You can cancel a subscription as described in Section 3. We may stop providing services if payment fails or these Terms are breached, after notifying you by email. Fees already paid for the current billing cycle are not refunded, and work completed and paid for remains yours.
10. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date at the top of this page shows when they last changed. Changes apply to purchases made after that date.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions. Any dispute will be handled in the state or federal courts located in King County, Washington.
12. Contact Information
For any questions regarding these Terms, please contact us at:
- Email: contact@enkomediagroup.com
- Address: Seattle, WA